Orders are usually delivered within 1–3 business days within the EU. The exact delivery time may depend on the destination country, the selected shipping method, and public holidays.

Yes, you can return or exchange your order within 14 days of receiving your parcel.

To be eligible for a return or exchange, the item must be unused, undamaged, and in its original resalable condition, including all original packaging, tags, accessories, and labels.

Once we receive and inspect the returned item, we will process your refund or exchange as soon as possible. Please note that items showing signs of use, damage, or missing original packaging may not be accepted.

We are sorry if your order arrived damaged. Please contact our customer service team as soon as possible, preferably within 48 hours of receiving your parcel.

To help us resolve the issue quickly, please include:

• your order number,
• a short description of the damage,
• clear photos of the damaged item, packaging, and shipping label.

Once we receive the information, we will review your case and offer the best solution, such as a replacement, exchange, partial refund, or return, depending on the situation.

Please keep the damaged item and its original packaging until our team confirms the next steps.